How your order reaches you.

Dispatch time

Orders are packed and handed to our courier within 1–2 business days of payment being confirmed. Orders placed on a Sunday or a public holiday are dispatched on the next working day. During festival periods dispatch can take a day longer, and we will tell you if that applies to your order.

Delivery time

Once dispatched, most orders arrive within 3–6 business days. Metro cities are usually at the shorter end of that range; remote PIN codes, hill stations and the North-East can take longer. These are estimates given in good faith, not guaranteed dates — once a parcel is with the courier, its movement is in their hands.

Shipping charges

• Orders above ₹1,500 — free shipping across India.
• Orders below ₹1,500 — a flat delivery charge applies, shown at checkout before you pay.
• Cash on Delivery may carry a small additional handling fee, also shown at checkout.

You will always see the full amount, including any delivery charge, before you confirm the order. We do not add charges after checkout.

Where we deliver

We deliver across India. We do not currently ship internationally through this website — write to us with the destination if you need an order sent abroad and we will tell you whether it can be arranged and what it would cost.

Tracking your order

When your order is dispatched we send the tracking details to the email address and phone number given at checkout. You can also check the status yourself on the order tracking page, using your order number and billing email — no account required.

Making sure it arrives

Please check your address, PIN code and phone number carefully before confirming. Couriers deliver against the address given, and a wrong or incomplete address is the most common reason an order goes astray. If a parcel is returned to us because the address was incorrect, nobody was available after repeated attempts, or a COD order was refused at the door, we will contact you — re-dispatch will attract a fresh delivery charge.

Damaged or missing items

If an order arrives damaged, incomplete or incorrect, photograph it as it arrived — including the outer packaging — and send it to us within 48 hours of delivery. We will replace or refund it. The full terms are on the Returns & Refunds page.

Delays outside our control

We are not able to accept liability for delays caused by weather, strikes, transport disruption, regional restrictions or other events beyond our reasonable control. Where such a delay happens we will keep you informed and, if the order cannot be delivered at all, refund it in full.