If something is wrong, tell us.

Why opened jars cannot be returned

Ghee, ghrita, shilajit and chyawanprash are consumable preparations with no preservatives. Once a seal is broken we have no way to verify how the product has been stored, and it can never be sold again. For that reason we cannot accept returns of opened jars, and we cannot accept a return simply because you changed your mind after opening one.

What we do replace or refund

We will replace or refund an order, at your choice, if:

• the jar arrived broken, leaking or damaged in transit;
• you received the wrong product or the wrong size;
• an item listed on your invoice is missing from the parcel;
• the product is past, or very close to, its best-before date on arrival;
• the seal was already broken when the parcel reached you.

How to raise it

Contact us within 48 hours of delivery with your order number and photographs showing the problem, including the outer packaging and the batch number printed on the jar. The 48-hour window exists because transit damage has to be raised with the courier quickly; outside it we may not be able to make a claim.

Please keep the item and its packaging until the matter is settled. We may ask you to return it, in which case we arrange and pay for the pickup — never ship anything back at your own cost unless we have asked you to.

Refund timelines

Once a refund is approved it is issued to the original payment method within 5–7 business days. Depending on your bank or card issuer it can take a few days more to appear on your statement. For Cash on Delivery orders, refunds are made by UPI or bank transfer to an account you nominate, since there is no original payment instrument to credit.

Where an order qualified for free shipping and is refunded in full, the refund covers the whole amount you paid.

Cancelling an order

You can cancel any order before it is dispatched and receive a full refund — contact us as soon as possible, since we usually dispatch within 1–2 business days. Once an order has been handed to the courier it can no longer be cancelled, though you may of course refuse a COD delivery at the door.

A note on suitability

A preparation not suiting you is not, on its own, grounds for a refund — which is exactly why we would rather you ask before you order. Tell us what you are looking to address and we will point you to the right preparation, or tell you honestly if we do not have one.